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Customer Survey

In an effort to help us continuously monitor and improve our quality and overall service, please take a few minutes to complete this customer survey. We'll use the results to review and change our service to better meet the needs of our customers. If you wish to remain anonymous, that's fine, too!

Product Quality
1 2 3 4 5
Poor Below
Average 		Average Above
Average 		Excellent
1. General quality against specifications
2. Product/service performance
3. Delivery performance (timing, methods, etc.)
4. Visual appearance
5. Overall product quality
Please add any comments concerning product quality:
 
Service
1 2 3 4 5
Among
the
Worst 		Below
Average 		Average Above
Average 		Among
the
Best
1. Administration routines (packing lists, material certificates, invoices, etc.)
2. Level of knowledge/access to technical information
3. Initiative to inform about changes
4. Overall service level
5. Overall delivery performance
Please add any comments concerning service:
 
Relations
1 2 3 4 5
Not
Satisfied 		Acceptable Satisfied
1. Level of satisfaction with your contact person
2. Sufficient opportunities for discussions (adm., logistics, technical, etc.)
3. Initiative and support to new ideas (technical input, cost savings, etc.)
Much
Worse 		Equal Much
Better
4. Overall relations with AJAX Rolled Ring & Machine relative to other suppliers
Please add any comments concerning relations:
 
Continuous Improvements
1 2 3 4 5
Not
Satisfactory 		Indifferent Among
the
Best
1. Our staff's attitude towards complaints
2. Efficiency of our complaints handling procedure
3. Timeliness of corrective actions
4. Overall satisfaction in handling your complaints
Please add any comments concerning continuous improvements:
 
Overall Assessment of AJAX Rolled Ring & Machine
1 2 3 4 5
Not
Satisfied 		Acceptable Satisfied
1. Price competitiveness compared to alternative suppliers
2. Improvements during the last 12 months
What do you like best about your overall relationship with AJAX Rolled Ring & Machine?
What do you like worst about your overall relationship with AJAX Rolled Ring & Machine?
Please add any other comments concerning your overall relationship with AJAX Rolled Ring & Machine:
 
Contact Information
Name:
Company Name:
Email Address:
Phone Number:
Preferred Contact Method:
 

 
 
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500 Wallace Way • York, SC 29745 • Phone: 803-684-3133 Toll-free: 800-727-6333 • FAX: 803-684-1000 • sales@ajaxring.com

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