Customer Survey
In an effort to continuosly monitor and improve our company, please take the time to complete this anonymous customer survey. We'll use the results to review and change our service to better meet the needs of our customers.
Poor
Below Average
Average
Above Average
Excellent
1. General Quality against specifications
2. Product/service performance
3. Delivery performance (timing, methods etc)
4. Visual appearance
5. Visual appearance
Please add any comments concerning product quality:
Among The Worst
Among The Best
1. Administration routines (loading bills, certificates, invoices etc.)
2. Level of knowledge/access to technical information
3. Initiative to inform about changes
4. Overall service level
5. Overall delivery performance
Please add any comments concerning service:
Not Satisfied
Acceptable
Satisfied
1. Level of satisfaction with your ‘contact person’
2. Sufficient opportunities for discussions (i.e. adm., logistics, technical.)
3. Initiative and support to new ideas (i.e. technical input, cost savings)
4. Overall relations with AJAX relative to other suppliers.
Much Worse
Please add any comments concerning relations:
Not Satisfactory
Indifferent
1. Our staff’s attitude towards complaints
2. Efficiency of our complaints handing procedure
3. Timeliness of corrective actions
4. Overall satisfaction in handling your complaints
Please add any comments concerning continuous improvements:
1. Competitiveness compared to alternative supplier
2. Changes during the last 12 months
Please add any comments concerning the overall relationship with Ajax Rolled Ring & Machine :
